WE PRIDE OURSELVES ON THE QUALITY OF OUR PRODUCTS AND BELIEVE WE ARE DIRECTLY RESPONSIBLE FOR THE SATISFACTION OF OUR CUSTOMER.
To Guarantee your Complete satisfaction, you have 1 day(same day) to exchange or return your purchase if its defective
RETURN POLICY
DIDN’T PICK-UP THE CORRECT WEIGHT?
NO WORRIES! WE WILL EXCHANGE IT FOR FREE AND WITH A SMILE
We however dont exchange products which have no defects or just because you changed your mind about it later.
How to process my exchange:
1) Call or WhatsApp us on +254 (0) 706 696 926 with your order number, details of the items you would like to exchange, and a little explanation telling us why (We use your feedback to improve).
2) Pack your product(s) and ship to us through the address provided on the return slip (attached with invoice).
3) As soon as we receive your parcel, we will issue a credit note of the total cost of your first item which you can then use to purchase your desired item.
Note: Cost of returning the product shall be free if done immediately with our rider. The customer shall pay for the return if returning the product after the rider leaves or if its outside nairobi and requires extra charges.
REFUND POLICY
We only REFUND if we dont have the correct size you want and you already placed an order for it and paid.
NO WORRIES, WE WILL REFUND YOU IMMEDIATELY WE RECEIVE THE PRODUCTS!
How to process my refund:
1) Contact us through +254 (0) 706 696 926 or Email hasham@khairaummah.co.ke
2) Pack your unwanted product(s) and ship to us through the address provided on the return slip (attached with invoice).
3) As soon as we receive your parcel, we will process your refund through M-Pesa or Bank Account.
4) Proceed to the website again and purchase your desired product.
